CCBSO - Shipping and Package Services % Plan
Description
Shipping and Package Services Revenue % Plan is calculated from the annual Integrated Financial Plan (IFP) and the Revenue Volume Comparison (RVC) monthly and YTD reports. This indicator is the actual total Shipping & Package Services Revenue as a percentage of the planned Shipping & Package Services Revenue.
Shipping and Package Revenue % Plan is one portion (40%) of the HQ CCBSO Functional Effectiveness indicator.
CCBSO - Shipping and Package Services Volume % Plan
Description
Shipping and Package Services Volume % Plan is calculated from the annual Integrated Financial Plan (IFP) and Revenue Volume Comparison (RVC) monthly and YTD reports. This indicator is the actual total Shipping & Package Services Volume as a percentage of the planned Shipping & Package Services Volume.
Shipping and Package Volume % Plan is one portion (40%) of the HQ CCBSO Functional Effectiveness indicator.
CCMO - Annual Sales Closed % Plan
Description
This indicator measures the achieved YTD closed sales compared to the target. The total target for fiscal year 2024 is $#,###,###,###. These are sales closed by the Inside Sales, Specialized Sales, Strategic Accounts and MSP's, and National Field Sales teams.
Annual Sales Closed % Plan is one portion (30%) of the Functional Effectiveness - CCMO indicator.
CCMO - Customer Experience (CX) Resolution: Business Service Network (BSN) Answered Clearly
Description
The purpose of this indicator is to improve the focus and responsiveness of customer issue resolution. The Customer Experience (CX) Resolution: BSN Answered Clearly indicator for the HQ CCMO scorecard is made up of attribute questions within the customer survey. The responses are calculated and compared to the target.
CX Resolution: BNS Answered Clearly is one portion (10%) of the Functional Effectiveness - CCMO indicator.
Description
The purpose of this indicator is to improve the focus and responsiveness of customer issue resolution. The Customer Experience (CX) Resolution: Customer Care Center (CCC) Interactive Voice Response (IVR) / Live Agent indicator for the HQ CCMO scorecard is made up of attribute questions within the customer survey. The responses are calculated and compared to the target.
CX Resolution: CCC IVR/Live Agent is one portion (10%) of the Functional Effectiveness - CCMO indicator.
CCMO - Customer Experience (CX) Resolution: C360 Successful Resolution
Description
The purpose of this indicator is to improve the focus and responsiveness of customer issue resolution. The Customer Experience (CX) Resolution: C360 Successful Resolution indicator for the HQ CCMO scorecard is made up of attribute questions within the customer survey. The responses are calculated and compared to the target.
CX Resolution: C360 Successful Resolution is one portion (10%) of the Functional Effectiveness - CCMO indicator.
CCMO - Mailing & Shipping Solutions Center (MSSC) Overall Satisfaction (OSAT) Survey
Description
This indicator measures the achieved YTD overall customer satisfaction experience provided by the Mailing Requirements customer interaction compared to the 90% target.
MSSC OSAT Survey is one portion (20%) of the Functional Effectiveness - CCMO indicator.
CHRO - Onboarding Achievement Rate
Description
Employee Onboarding Achievement Rate is based on the number of monthly cancelled accessions compared to the number of cancelled accessions in the previous year. A cancelled accession is defined as an applicant that is hired and a Form 50 is processed but ultimately have their hire Form 50 accession cancelled.
CHRO - Occupational Safety and Health Administration (OSHA) Injuries and Illness
Description
This indicator is established by taking the total count of all recordable accidents per exposure hour (Rate) and the year to date recordable accidents compared to SPLY. The accident rate is calculated by taking the total number of accidents resulting in the need for medical care, days away from work or restricted duty x 200,000, divided by exposure hours. The weight of the cell values is as follows: 60% for YTD OSHA I&I Rate and 40% for YTD recordable accident count to SPLY. Improvement will be applied only if it helps the overall score.
CHRO - Equal Employment Opportunity (EEO) Formals Per 100 Employees vs Same Period Last Year (SPLY)
Description
The indicator measures the number of formal complaints filed year-to-date per 100 employees using the current year’s corporate populations, as compared to the number of formal complaints filed during the same period last year per 100 employees using last year’s corporate population. An indicator less than 1 would indicate improved performance as an indicator greater than 1 would indicate declining performance.
Description
The Transportation Cycle Time indicator for STC scorecards is comprised of average time from trip arrival scan to final unload scan completion.
Description
Measurement Period Data Source and Calculation – Financial reports and Enterprise Data Warehouse Indicator Value – Business Rule – Decimal Precision – Two Decimals Applicable Positions / Units, Measurement Depth and Weight: HQ CLO Region Logistics Division Logistics Plant Logistics leave it Region 8.0% 4.0% Division 8.0% 4.0% Division 8.0% 4.0% NPA Air Network Utilization Air Network Matrix Utilization measures the utilization of the air network capacity and includes the FX, UPS, and CAIR air carriers. The targets and achievement will be based on a weighted factor determined by market share of volume.
Air Network Utilization is one portion (8%) of the Functional Effectiveness - Logistics indicator.
CLO - Surface Transportation Trip Utilization
Description
Surface Transportation Trip Utilization measures the utilization of the surface network capacity. It is a measurement of the average load percentage utilization of each outbound HCR and PVS trip based on the containers loaded compared to the number of containers that could be loaded. The utilization of an entire trip will be calculated by adding the utilization of each leg and adjusted for mileage. The operational window will be all departed trips within the 24-hour window.
“Trip Type” as shown in the dashboard will be defined to include 5 trip types including: Other (Primarily includes trips to mailers), Plant to CAIR, Plant to Delivery Unit (Plant to DU), Plant to Plant, and Plant to THS.
Surface Transportation Trip Utilization is one portion (48%) of the Functional Effectiveness - Logistics indicator, as well as one portion (32%) of the Functional Effectiveness - Plant STC indicator .
Description
The Trips On-Time indicator is a measurement of the rate of Actual Departures to Scheduled Departures for HCR/PVS transportation that are outbound to all locations (with the exception of MTESC, Christmas, Unplanned Freight Auction, Air to Surface Diversion, Ramp Clerk, and extra trips).
Trips on Time is one portion (8%) of the Functional Effectiveness - Logistics indicator, one portion (28%) of the Functional Effectiveness - Plant STC indicator, and one portion (14%) of the Functional Effectiveness - ISC indicator.
CLO - Service 2-5 Day Composite
Description
Division Performance (Ground Advantage, FC Letters, FC Flats and Priority) will be measured using a 2-5-Day composite processing score for First Class Mail, Ground Advantage Packages, and a composite score for Priority 2-5 day packages.
To accomplish this, performance scores will be calculated by mail class (the total on-time pieces) divided by (total pieces in service measurement) and reported as a single composite of all pieces.
It will be measured at the Processing Division Level.
Service 2-5 Day Composite is one portion (8%) of Functional Effectiveness - Logistics.
Fiscal Year (FY) 2024 - Controllable Income
Description
Controllable Income is a measure of overall profitability for the Postal Service in Billions($). The year-to-date calculation excludes all non-controllable expenses.
To our members, as you may know, NAPS went through the process to trademark our 2 logos, the traditional historical logo and the sleek modern logo. Now that the process is finally complete, attached are guidance and instructions for use of the trademarked NAPS logos. Please review these, and share with other members in your areas … We will be posting this information on the NAPS website to provide these instructions to our members and vendors. Our intent is not to charge members for use of the trademarked logos, but to have control over who is using the logos, and for what purpose.
For vendors, we will review applications to use the logos, and similarly NAPS just seeks to know who is using the logo, and for what commercial purpose. Determinations on whether to charge for use of the logos for business purposes will be made on a case by case basis. For those vendors we have regularly done business with, and who contribute to our various NAPS functions, we will not necessarily charge to use the NAPS logos. Again, our main purpose for trademarking the logos was to control who is using them and for what purpose.
Applications to use the NAPS logos, for members and vendors, must be sent to NAPS HQ for review. Thank you.
NAPS FORM 1187-A Associate Application
This application is for retired NAPS members wishing to continue/renew their NAPS membership. Associate membership is not automatic upon retirement.
NAPS FORM 1187 New Member Application
This application is for regular working USPS employees wishing to join NAPS.
NAPS Member Change of Address Form
Members may complete this form and send it by mail or email (napshq@naps.org) to update their mailing address and/or contact information. Form optional - members may send their new address in an email, but the form helps verify contact & branch officer information as well.
NAPS Branch Transfer Request Form (Finance Number)
Request to move an entire finance number to a different branch affiliation. Requires signatures from 50% + 1 of NAPS members in that finance number. Requires approval by AVP before being submitted to NAPS Headquarters for final review and processing.
Request for Exceptions of Branch Affiliation (Individual)
Request by an individual for an exception in branch affiliation - for domiciled employees or those affected by Postal Service-initiated conditions. Must be signed by their Area Vice President and sent to NAPS HQ for review.
