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Conflict Resolution Before Discipline
By Kanani Alos
Postmaster of Kaneohe and Member of Honolulu Branch 214
The definition of conflict resolution is “a process of finding a peaceful solution to a dispute, difference, conflict or misunderstanding. The process involves addressing each side’s interests so they are satisfied with the outcome. Conflict resolution can be formal or informal and can help people have successful relationships with others.”
The management team is the foundation of an office or operation. When there is conflict among team members, more than likely it will affect performance on the workroom floor. Conflict can be a detriment to an office when the manager and supervisor do not get along.
Performance will start to decline and decisions made to keep the office afloat may challenge the integrity of a manager and/or supervisor. The consequences likely will be in some form of discipline. As NAPS officers responsible for representing both the manager and the supervisor, this can be incredibly challenging.
Conflict resolution—a proactive approach to resolving conflict before discipline is issued—has proven to be successful for our Honolulu branch. By implementing this process, we have been able to defer many cases that otherwise would have resulted in discipline. Here are simple ground rules to follow:
Remember, if you truly want to resolve the conflict, you need to go in with a positive mindset.